Telstra 1020 pre-orders cancelled, free 520 as compensation (Updated)

The Nokia Lumia 1020 was set for release in Australia today, sadly that hasn’t happened. This afternoon I received a phone call from an apologetic Telstra that explained Nokia...


The Nokia Lumia 1020 was set for release in Australia today, sadly that hasn’t happened. This afternoon I received a phone call from an apologetic Telstra that explained Nokia software issues have caused the delay. The bugs must be serious as there was no expected date given to Telstra. Under these conditions, they were forced to cancel pre-orders.

Obviously disappointed, the day was made a little better when they offered a free Lumia 520 as compensation. While the 520 is a long way off the flagship 1020 with it’s 41MP camera, the 520 for free is something I’ll happily take. Looks like mum’s getting a new phone at Christmas. The Nokia Lumia 1020 is/was also scheduled for an Optus release on the 1st of October, no word on the status of those, if you have, leave a comment.

After playing with the 1020 at TechEd, I was going to break contract and probably still will when it ships, but without even a ballpark date for release now, it’s a difficult sell. I could easily see other pre-orders not continuing with the 1020. While the 1520 is a gigantic phone on the horizon, more practically I think the conversation will change to the 1020 successor quite quickly. If this doesn’t land in Australia quickly, they risk offering a ‘flagship phone’ that’s 6 months later than the US release.

It’s not often we see showstopper software bugs prevent products from launching, especially when most companies are well across the zero-day software patches. This has to be a serious one and I look forward to a full detail of the issue from Nokia.


Update: The Lumia 520 arrived today as compensation for not receiving the 1020. While it is frustrating, as far as compensation goes, this is pretty great. The issue clearly lies with Telstra as the Lumia 1020 is being sold on Optus and through retailers like Harvey Norman. As someone mid-way through a 24 month contract on the 920, my only affordable option is to wait for Telstra and Nokia to resolve the issue.


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10 Comments on this post.

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  • Kayve
    17 September 2013 at 5:12 pm

    Picked mine up at Harvey Norman – others like allphones / dse – they have been released – its just not telstra selling them… Mine connects and appears to work fine on 4G with Telstra – so dont understand the Telstra bug issue ?

  • BrianFellOver
    17 September 2013 at 9:25 pm

    Optus also have released the handset today too, along with the retail stores selling unbranded handsets. Bug appears specific to Telstra’s branded firmware only.

  • Simon Yeo
    17 September 2013 at 9:40 pm

    Hope your Mum doesn’t read this before Christmas!

  • TheKeddi
    18 September 2013 at 10:33 am

    This is crazy, no email from Telstra, nothing! Why didn’t they have time to email customers, it’s terrible service, used to love telstra but this is really slack :-(

  • Paul
    19 September 2013 at 9:23 am

    I’m pretty sure that it is just related to that update my 925 got the other day… Telstra need to “test it” and remove Data Sense from it first when all it does is fix a few small issues with the camera (photos being too heavily processed for a softer look)…

  • Kamran
    19 September 2013 at 9:54 am

    bloatware. Telstra put their own firmware on it; so Telstra have stuffed up.

  • jalyst
    19 September 2013 at 12:54 pm

    If they’re removing Data Sense, among other lameness & bloat, I’ll be flashing to a non-branded fw faster than your can say “T$ are plebs”.

  • Luke Melville
    19 September 2013 at 1:17 pm

    Pretty good compensation I suppose. Although not much can compensate the fact that you don’t have your Nokia 1020!

  • drg
    19 September 2013 at 1:31 pm

    Telstra have always had issues with the Lumias. I have a couple mates who got 920’s from Telstra and had issues with call and data connections and not receiving texts from the start. I don’t know if it’s a Nokia thing or a Telstra thing because Optus have released the 1020 with no problems and my 920 from HN has had no issues or some mates who have an 820 from Vodafone don’t have issues either. So I’m thinking it’s more a Telstra thing.

  • Nokia Lumia 1020 finally launches on Telstra tomorrow | techAU
    14 October 2013 at 8:53 pm

    […] After originally launching internationally in July, the 1020 was scheduled for release on the 17th September. As we know the launch did happen, but not for Telstra. The flagship Nokia was pushed back for […]

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