Since the start of February 2011, I’ve been unable to get the GO! channel and guide data for GEM had stopped updating. As TiVo is my set-top-box / PVR, I turned to TiVo support for assistance on the issue and emailed them on February 18th. Strangely not everyone in the area experienced the issue. Fast forward 2 weeks and finally a response from TiVo arrives in the inbox.
Apologies for the long delay, we have been investigating this issue since 4 February. Channel 9 has doubled up on triplets in your region and this has caused this cross-wiring and loss of EPG data. Channel 9 acknowledged the issue on 16 Feb and have promised to implement a fix tomorrow morning. The data should be available on the TiVo as of this Friday.
I am very sorry for the long delay in the fix, it was a struggle to get Channel 9 to even believe there was an issue in the first place. Thank you for your patience.
For any future enquiries related to this issue please reply to this message leaving the reference number in the subject.
Hybrid TV Level 3 Support
WIN are trying to market this as an ‘upgrade’ but in reality the required re-scanning is just a fix for this issue. Affected channels include WIN, GO! and GEM.
You can check out WIN’s Rescanning guide PDF for details of how to perform the ‘upgrade’ for your TV/STB.
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