Telstra’s new Smart Model 3 offers Wi-Fi 6

    Telstra today launched the new Telstra Smart Modem 3 with the latest Wi-Fi  6 wireless standard to give Australian households a better internet experience.   

    During testing, Telstra’s third-generation Smart Modem outperformed the modems of all major home internet competitors that were tested, delivering the fastest Wi-Fi speeds, strength and coverage.  

    “As Australia’s leading broadband provider, we’re driving industry innovation in our home broadband  products.  

    Our new modem delivers the fastest Wi-Fi, on more devices, in more parts – especially the furthest  corners – of your house.”

    Telstra Group Executive for Consumer & Small Business, Michael Ackland

    Powered by the latest Wi-Fi 6 technology, the Smart Modem 3 delivers major security enhancements to help keep home wireless networks secure and automatic software updates to ensure the modem’s security protocols are kept up to date.  

    The Smart Modem 3 also leads in sustainability innovation. It is made from 80% recycled materials with 100% recycled packaging, which plays a significant role in Telstra’s commitment to reduce  Scope 3 emissions to 50% by 2030.  

    With Telstra Smart Modems already powering the internet connection of more than two million Australian households, Telstra Smart Modem 3 customers will also benefit from 4G backup and other existing unique support features like SmartFix and Smart Troubleshooting.  

    “While nbn outages are inevitable, every day we see 50,000 Telstra customers saved from the pain of  being disconnected from the internet as their Smart Modems switch over to 4G backup,”

    Telstra Group Executive for Consumer & Small Business, Michael Ackland

    Already proactively fixing 15,000 services a month, SmartFix actively monitors internet performance,  automatically trying to resolve any faults and will even organise an appointment with NBN Co if one is  required. Telstra Smart Troubleshooting also helps customers easily diagnose Wi-Fi issues and offers troubleshooting suggestions within the My Telstra app. 

    “Since the start of the pandemic, nbn usage on our network has increased 30 per cent a year as many of  us work and study at home. That’s put the spotlight firmly on broadband connectivity as an essential part  of our lives.  

    “While we continue to have the industry’s highest advertised typical evening speeds across the entire  range of nbn speed tiers, it’s important for Australians to know that their modem also really matters,”

    Telstra Group Executive for Consumer & Small Business, Michael Ackland

    The Telstra Smart Modem 3 is included at no extra cost for new Telstra nbn customers who stay connected for 24 months.  

    Jason Cartwright
    Jason Cartwright
    Creator of techAU, Jason has spent the dozen+ years covering technology in Australia and around the world. Bringing a background in multimedia and passion for technology to the job, Cartwright delivers detailed product reviews, event coverage and industry news on a daily basis. Disclaimer: Tesla Shareholder from 20/01/2021


    1. Actually Wifi 6E (with an “E”) is the current latest standard, not Wifi 6, and Wifi 7 is not far behind.

      Wifi 6 is about 2 years old now.

      Also modem is spelled with a trailing “M” not an “L”

    2. Sorry Jason.
      Telstra could have by far the best modem in the world and I still wouldn’t touch them with a barge pole.
      Despite being a shareholder, I just won’t touch them now.
      I’ve been shafted and lied to so often that I’m completely over them- never ever again.

    3. We have one of these , it has failed, Telstra service is crap . All they do is say do this do that to fix it … Will not agree it has developed a fault . . Plugged older modem in and worked immediately .
      Ohh well hopefully we get someone to listen eventually .

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