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    Zendesk now lets business support customers using WhatsApp

    Zendesk is used by more than 160,000 businesses around the world to help support internal and external customers. While the company has a strong background in service desk tickets, more recently they’ve been working on supporting faster, real-time communication. Today Zendesk has announced they are helping businesses provide real-time...
  • Free messaging apps are killing SMS

    There are loads of free messaging apps on the market these days – WhatsApp, Viber, Kik, BBM and even Apple’s own iMessage. The problem for telcos is, these apps are getting so popular that they’re eating away at the their SMS revenues which are traditionally massive – even if...
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