• Twilio’s State of Customer Engagement Report, reveals AI is coming to help

    Each year, Cloud-communication platform Twilio releases a State of Customer Engagement report, which reveals industry trends, powered by their platform that supports nearly 800 billion human interactions each ear. The five biggest trends in communications from 2019 are: Consumers want real conversations Conversational AI is everywhere Robocalls kill trust...
  • Skype Bots available in latest Windows 10 Build

    Back in March, Microsoft announced they were bringing bots to Skype, in the latest Windows Insider built of Windows 10, they’re delivering. Bots are designed to automate user interaction with data, without the need for pesky humans in between. This means by chatting to a bot in Skype, could deliver answers instantly...
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