CRM

Zendesk is used by more than 160,000 businesses around the world to help support internal and external customers. While the company has a strong background in service desk tickets, more recently they’ve been working on supporting faster, real-time communication. Today Zendesk has announced they are helping businesses provide real-time...

SevenRooms is a US-based company that has today expanded into Australia. The service offers hospitality operators the ability to offer a smart, data-driven guest experience. SevenRooms’ platform includes a reservation, waitlist, and table management as well as online ordering, contactless order & pay, reputation management, and marketing automation. The...

CEO of tech giant, Mark Benioff has said their higher than expected earnings for the quarter is due to a number of factors. Those factors include growth and investment in the cloud and the Internet Of Things. He says mobile and data science are also key factors in why...

Customer Relationship Management software is going through a big transition as they deal with the changing user requirements. As consumers become more educated about the products and services they want to buy, old models of customer relationships have to change. 57% of buyers know what they want before they...