The Government’s COVID-19 tracking app is called CovidSafe and is launching today!

Today the Australian Government is launching the smartphone app for Android and iOS to help in the efforts of contact tracing. The app is called CovidSafe and is published...

Today the Australian Government is launching the smartphone app for Android and iOS to help in the efforts of contact tracing. The app is called CovidSafe and is published by the Australian Department of Health.

A new Government website – https://covidsafe.gov.au/ has been established and provides the link to download the Android and iOS versions of the app, hat tip to Beau Giles for the heads-up.

The website also features a Help page to assist in understanding how the app works and those concerned with privacy, should absolutely take a read. It’s important that factual, technically accurate information is shared around this app, particularly when the health of Australians is concerned.

How does COVIDSafe work?

As you got about your life, Bluetooth your phone is scanning for possible Bluetooth devices to connect to. This unique Bluetooth ID is registered in the app.

If someone tests positive to Coronavirus, State and Territory health officials can check if your phone’s unique Bluetooth ID, is listed as a device that that person was close to. If your phone is on the list, you’ll be notified that you were near someone who has contracted Coronavirus (who also had the COVIDSafe app installed).

What data is collected for COVIDSafe?

After installing the app, you will be asked for the following:

  • Mobile phone number – so that you can be contacted if needed for contact tracing.
  • Name – so the relevant health officials can confirm they are speaking to the right person when performing contact tracing. This will be easiest if you provide your full name, but you can use a pseudonym or fake name if you prefer​.
  • Age range– so health officials can prioritise cases for contact tracing, if needed​​.
  • Postcode –to make sure health officials from the right State or Territory who work in your area can contact you, and to prioritise cases for contact tracing, e.g. hotspot areas.

The app uses a rolling 21-day window to allow for the maximum 14-day incubation period, and the time taken to confirm a positive test result. The rolling 21-day window allows the app to continuously note only those user contacts that occur during the Coronavirus incubation window. Contacts that occurred outside of the 21-day window are automatically deleted from the user’s phone.

This app plays a significant role in Australia’s capacity to return to a more normal lifestyle. By understand when you come into contact with someone with Coronavirus, you can then be tested and quarantine accordingly. While it’ll definitely be disruptive when this occurs, it’s a powerful piece of data that can allow much of society to function again.

The Government had said the app would be open source, to allow security researchers to review the code, but it doesn’t appear that’s going to take place before the launch of the app today.

More information at https://www.covidsafe.gov.au and I’ll be downloading it as soon as its available.

Categories
GovernmentHealth

Creator of techAU, Jason has spent the dozen+ years covering technology in Australia and around the world. Bringing a background in multimedia and passion for technology to the job, Cartwright delivers detailed product reviews, event coverage and industry news on a daily basis.
381 Comments on this post.

Leave a Reply

  • David N
    26 April 2020 at 1:54 pm

    Good one Jason- glad you mentioned this. I will download it too! There’s a lot of misinformation and conspiracy theorists on this one!

    Leave a Reply
    • elvis
      27 April 2020 at 3:35 pm

      You mean people not willing to trust the government, no conspiracy in that. You know, like trust us we won’t release your metadata.

      Leave a Reply
  • Patricia McMullen
    26 April 2020 at 1:55 pm

    I am trying to download the app. When I put in my details it keeps saying “invalid phone number” when I press Get Pin.

    Leave a Reply
    • tbbnoosa
      26 April 2020 at 3:31 pm
      • JOHN D BURGESS
        26 April 2020 at 5:20 pm

        I’ve tried all variations of my phone number. With and without the zero prefix. Nothing works. Has it been tested?

        Leave a Reply
        • Jason Cartwright
          26 April 2020 at 5:22 pm

          Think the back end services may only be properly switched on at 6PM. This has not been a great launch, but is important enough to persist with.

          Leave a Reply
          • Peter Young
            26 April 2020 at 6:39 pm

            5:36pm and I was finally able to register

          • atalanta44 (@atalanta44)
            26 April 2020 at 9:00 pm

            It’s after 6PM and I am still having the problem.

        • Amanda Stewart
          26 April 2020 at 5:57 pm
        • Steve
          26 April 2020 at 6:16 pm
        • Warwick j
          27 April 2020 at 11:02 am
        • Ronald Nash
          27 April 2020 at 9:15 pm
          • Trevor
            27 April 2020 at 10:12 pm

            Thanks for the tip! Turned off Wi-Fi and it accepted my number without issue

          • Scrimgal
            27 April 2020 at 10:34 pm

            As soon as I switched off Wifi it worked! Thanks!

          • Clarity
            27 April 2020 at 10:44 pm

            thanks I had same problem with same fix. How silly is that and you’d think at the very least that would be documented in instructions. Most people would simply give up.

          • jowark
            27 April 2020 at 11:49 pm

            Thank you Wifi off and it works!

          • Wazza Finn
            28 April 2020 at 12:05 am

            Thanks,
            that worked

          • Davo Stevo
            28 April 2020 at 8:18 am

            Gold! Same problem and same fix worked. Should be a key part of the instructions, I agree.

          • Sonia
            28 April 2020 at 9:17 am

            Thank you it worked!😊

          • Jean
            28 April 2020 at 12:18 pm

            Thanks Ronald. Worked a treat when I did that. 👍

        • jowark
          27 April 2020 at 11:44 pm
        • vausie66
          28 April 2020 at 12:02 am

          I am getting the same have tried all day NO pin number is saying ‘Error verifying phone number’ only had that number for 15 years!! My teenage children can’t log in either???
          Why does everything have to be so difficult 🙁

          Leave a Reply
          • Matthew Moore
            28 April 2020 at 9:14 am

            Turn off the wifi and it will work

          • Peter Wilson
            28 April 2020 at 9:19 am

            Turn your Wi-Fi off then it should accept you phone number… just remember to turn your Wi-Fi back on afterwards.

      • Glynnis Stanley
        27 April 2020 at 5:44 pm
      • Barb
        27 April 2020 at 9:04 pm
      • jowark
        27 April 2020 at 11:43 pm
      • Janine
        28 April 2020 at 8:31 am
        • Matthew Moore
          28 April 2020 at 9:15 am
          • Caroline Graham
            2 May 2020 at 10:54 pm

            Turned off WiFi. Still didn’t work

      • Michelle Dennehy
        30 April 2020 at 1:02 pm
    • Laszlo George Rhedey
      26 April 2020 at 3:33 pm

      Same… typical gov project..half baked and not tested properly.

      Leave a Reply
      • Robert
        26 April 2020 at 5:25 pm

        Not quite true. It was announced that although you could download the app, you had to wait to register until after 6pm.
        If all fails, read the instructions.

        Leave a Reply
        • Simon Bourne
          26 April 2020 at 6:22 pm
        • Mal
          26 April 2020 at 6:22 pm

          All very well, but the coder must have worked for IBM at some stage to give a meaningless “invalid phone number” error when “system not yet operative – wait” would have been so much better.

          Leave a Reply
          • rodfarrell
            27 April 2020 at 4:11 pm

            Your presuming the developer was informed by the government bureaucrats that the app would be promoted before it was live.

    • George Rhedey
      26 April 2020 at 3:37 pm
    • Alan Farrell
      26 April 2020 at 4:42 pm
    • Geoff N Marsden
      26 April 2020 at 5:08 pm
    • Robert
      26 April 2020 at 5:22 pm

      You have to wait until after 6pm for the app to become active

      Leave a Reply
    • Elaina
      26 April 2020 at 5:34 pm

      I am also experiencing this problem, when I put in my details it says “invalid phone number”.

      Leave a Reply
    • Simone
      26 April 2020 at 5:51 pm
    • Terry K
      26 April 2020 at 6:09 pm
    • Maria Hibby
      26 April 2020 at 6:25 pm

      I am having the same problem with my mobile. Can’t get a pin

      Leave a Reply
    • Neil Mosley
      27 April 2020 at 4:39 pm

      Hi all b4 you read all these posts IF YOU GET AN INVALID PHONE NUMBER MASSAGE
      turn off your wifi on phone

      Leave a Reply
      • Glenn M
        27 April 2020 at 5:09 pm
      • john P
        27 April 2020 at 5:35 pm
      • Liz
        27 April 2020 at 5:38 pm
      • Ails
        27 April 2020 at 5:55 pm

        THANK YOU THIS FIXED IT.

        TURN OF YOUR WIFI ON THE YOUR PHONE GUYS

        Leave a Reply
      • Eric Osas
        27 April 2020 at 5:58 pm
      • Lynn Maguire
        27 April 2020 at 6:27 pm

        Thanks Neil, that worked for 2 mobiles that received invalid number when 1st tried

        Leave a Reply
      • Sharon
        27 April 2020 at 6:47 pm
      • Carol Woodhouse
        27 April 2020 at 6:49 pm

        Thanks Neil – wish they would tell you this – it works now

        Leave a Reply
      • Jen c
        27 April 2020 at 8:54 pm
      • David
        27 April 2020 at 9:10 pm
      • Department of Words
        27 April 2020 at 9:40 pm

        This should be in the articles! Thanks Neil. Worked for me too.

        Leave a Reply
      • Bruce Le Grew
        27 April 2020 at 11:17 pm

        Thanks Neil at last an explanation that works👏

        Leave a Reply
      • Marie Stuart
        28 April 2020 at 12:48 am

        Have tried that and it keeps rejecting it. Says I have to turn wifi on!,

        Leave a Reply
      • Jane Manowski
        28 April 2020 at 9:02 am

        My wifi is turned off and I still cannot get a pin

        Leave a Reply
        • Jason Cartwright
          28 April 2020 at 9:04 am

          While turning Wifi off has helped some users it certainyl appears from other comments, its not a fix for everyone. I would give it a day or two and try again.

          Leave a Reply
        • Dudley
          28 April 2020 at 10:00 am

          Same for me – how do you input a mobile number – do you ignore the leading 0 because of the +61 already there or do you put in the full mobile number??

          Leave a Reply
      • Jenny D
        28 April 2020 at 10:31 pm

        Definitely still doesn’t work after 2 days and turning wifi on and off

        Leave a Reply
        • JennyD
          29 April 2020 at 7:54 am

          Now working as you need to turn VPN off as well as wifi, then turn back on once you receive your PIN

          Leave a Reply
      • Mal
        11 May 2020 at 3:49 pm

        I would love to have a massage but I get a message saying “phone not compatible” instead how good is that?

        Leave a Reply
    • Karencoll
      27 April 2020 at 5:12 pm
    • Phil Browning
      27 April 2020 at 6:21 pm

      I am sure this is a great App if it would accept my mobile number and allow me to complete the registration.

      Leave a Reply
    • Annette Mathews
      27 April 2020 at 7:10 pm
    • Dave
      27 April 2020 at 9:04 pm

      You are not on your own Patricia, I have tried to enter my mobile number with or without the “0” in the box that has the +61 outside the box that many times, that I have now removed the app from phone as it is dysfunctional without the PIN number.

      Leave a Reply
    • L Turnbull
      27 April 2020 at 9:21 pm

      This was happening to me also, you need to turn off wifi then enter your mobile number.

      Leave a Reply
    • Morty.
      27 April 2020 at 10:30 pm

      You need to turn off your WiFi then try again. I did this and it worked.

      Leave a Reply
    • Liz
      28 April 2020 at 12:00 am

      Disconnect from your wifi and reconnect… it will then work

      Leave a Reply
    • Alby Van Berkel
      28 April 2020 at 12:13 am
    • Jennifer A Brown
      28 April 2020 at 8:20 am

      Ditto… repeatedly recieve invalid number notification

      Leave a Reply
    • mightynan
      28 April 2020 at 9:03 am
    • Murray Wilson
      28 April 2020 at 9:07 am

      Yes not for everyone. Updated my Samsung galaxy software and still get invalid phone number. Does some phone provider have a monopoly on covid safe?. Amazon owns the cloud used ?

      Leave a Reply
    • paul
      28 April 2020 at 9:14 am
    • Jennifer Leathart
      28 April 2020 at 10:02 am
    • Kel
      28 April 2020 at 1:18 pm
    • JennyD
      29 April 2020 at 7:51 am

      If you have VPN on you need to switch this off as well as wifi off, then turn back on when you receive your PIN

      Leave a Reply
    • Caroline Graham
      2 May 2020 at 10:49 pm
  • Brad (@bradaus)
    26 April 2020 at 2:43 pm
  • tbbnoosa
    26 April 2020 at 3:27 pm

    The android link points to a different app, not Covidsafe app.

    Leave a Reply
    • Jason Cartwright
      26 April 2020 at 3:38 pm
    • Jeff R
      27 April 2020 at 3:59 am

      You might find that your phones Android version is too old to accept the app. This aspect has not been widely publicised, but I did find a mention of compatibility in fine print in a document when I stated looking for answers. My version is 4.4.2 on a Galaxy Note II. Very frustrating, as I am a strong advocate for the apps use. As with some other apps on Play Store, if your phone is not compatible, such apps will not even come up during a search. The app that you were directed to is probably the WHO app of the same name, which is not a tracing app. I understand that some older versions of IOS are the same.

      Leave a Reply
      • Graham
        27 April 2020 at 10:05 am

        Can confirm the same for 5.1 Android on Galaxy J3 – there will be a significant pool of people in this situation, many in the older age group. Hopefully they can provide a version suitable soon.

        Leave a Reply
        • Kathryn
          27 April 2020 at 12:31 pm

          Yeah, I also have 5.1 Android (on Samsung Galaxy J1 2016) So I also have the same problem. 🙁

          Leave a Reply
      • Bill
        27 April 2020 at 10:30 am

        Yep……My Android Version is too old and am only getting “Your device is not compatible with this version”. Since I’m not going to go out and buy a new phone…….It looks like I’ll have to opt out of this one.

        Leave a Reply
        • M-A
          30 April 2020 at 5:34 pm

          Me too. Very disappointing. I would love to download the app but I am not buying a new phone for it. Why didn’t someone think this through? Many of us are not the younger milenials that have to have the latest and greatest technology yesterday, and yet we are probably more at risk than they are and should have a better level of protection. So why do they bring out an app that doesn’t work on our phones?

          Go figure!

          Probably created by a milenial. 🙁

          Leave a Reply
        • David
          13 May 2020 at 11:31 pm

          I’m getting exactly the same message. (“Your device is not compatible”). I’d like to join in, but there’s no way I’m buying a new phone. Poor planning here by the IT people behind it, who are clearly in their own “we’ve got the latest phones” bubble.

          Leave a Reply
      • AL
        27 April 2020 at 10:32 am

        Yes, same issue does not come up in Play Store search and if accessed via direct link I am informed that the app is not compatible with my Android 4.4.4 phone. Mirror the frustration of Jeff R – I want to participate!

        Leave a Reply
        • John Jantzen
          27 April 2020 at 11:37 am

          Yes, very frustrating! I have a Huawei Y625 running Android v4.4.2 and an 8″ Samsung “phablet” with the same version OS. I’m in the older age group and I can’t afford a new phone at this time. Also very angry with Commbank for locking us older phone users out of their new version netbank app.

          Leave a Reply
      • Anne
        27 April 2020 at 12:03 pm

        Confirming same situation on my Galaxy S4. Software version is 5.0.1. Not compatible with the app sadly..

        Leave a Reply
      • Les
        27 April 2020 at 3:02 pm

        Exactly what I am finding. Keen to install and use this but it seems I’ll need to buy a new phone to do so.

        Leave a Reply
        • Graeme Palmer
          28 April 2020 at 6:37 pm

          I wonder how many of us are unable to download the app due to its incompatibility with our phones.

          Leave a Reply
          • Neil Morgan
            1 July 2020 at 12:09 am

            The recent system update for covid killed my HTC610 with Android 4.4

      • Alayna
        27 April 2020 at 3:32 pm

        Not very inclusive. I have a phone and three tablets, all say incompatible.

        Leave a Reply
      • Walter Kaeding
        27 April 2020 at 4:35 pm
  • Greg
    26 April 2020 at 3:41 pm
    • Jason Cartwright
      26 April 2020 at 4:00 pm

      Official launch is at 3PM.. or now.. so I’d give it another try in a few minutes.

      Leave a Reply
      • John F
        26 April 2020 at 4:05 pm

        Would have been handy if we were actually told that.

        Leave a Reply
    • Dave
      27 April 2020 at 9:07 pm
  • John F
    26 April 2020 at 3:54 pm

    When I put in my details it keeps saying “invalid phone number” when I press Get Pin then nothing??

    Leave a Reply
    • Jez
      26 April 2020 at 4:15 pm
      • Bethlea Bell
        26 April 2020 at 4:35 pm

        Still didn’t work when I left out the leading 0…???

        Leave a Reply
      • Jason Glynn
        26 April 2020 at 4:51 pm
    • Vera Schultz
      26 April 2020 at 4:58 pm

      Same for me. Great app if it worked. Can’t even sign up.

      Leave a Reply
    • Maeve
      26 April 2020 at 5:06 pm
  • Jaques Nel
    26 April 2020 at 4:17 pm

    Well the funny thing is that only the Google Play store link works, the Apple App Store link links nowhere. So at the moment it looks like only Android users can use it……

    Leave a Reply
    • Amy Zammit
      26 April 2020 at 4:35 pm

      Just tried registering now, after 3pm. Husband and I both had same issue. Mobile not valid. Far out what a waste of publicity. How hard is a form to get right?

      Leave a Reply
    • kaye gill
      26 April 2020 at 4:37 pm

      i used google play and it doesnt accept my number

      Leave a Reply
    • Alan Farrell
      26 April 2020 at 4:44 pm
      • Alan Farrell
        26 April 2020 at 4:48 pm

        apparently the app has been disabled and they are saying to uninstall the app and redo it tomorrow. Info on Play Store apparently.

        Leave a Reply
    • Mia
      26 April 2020 at 4:44 pm

      I was able to download on iOS but can’t register yet, as with android

      Leave a Reply
    • Ron
      26 April 2020 at 5:02 pm

      The Correct App is not on the Apple Store as yet. The Launch was for 18:00 26/04/2020. I know we are all at home with nothing to but complain, these guys are a busy as one armed wall paper hangers

      Leave a Reply
    • Anne-marie Hockey
      26 April 2020 at 5:32 pm
      • Kylea Garnett
        11 May 2020 at 6:32 pm

        Hi, did you end up getting a pin. My 80 year old dad has been trying on his Android which I believe is v9 so should be fine. He puts in details but never receives a pin.

        Leave a Reply
    • Chris
      26 April 2020 at 6:29 pm

      I am Apple I downloaded without a problem.
      Still can not verify the phone number though

      Leave a Reply
      • Morty
        27 April 2020 at 10:26 pm
  • Dee
    26 April 2020 at 4:28 pm
    • michelle westlake
      27 April 2020 at 9:51 pm

      same problem, after multiple attempts. wifi is not on.

      Leave a Reply
      • michelle westlake
        27 April 2020 at 10:13 pm

        turned off bluetooth as well as wifi and got through no problem

        Leave a Reply
        • Joanne Hughes
          27 April 2020 at 11:46 pm

          I did the same with same result. Wifi and Bluetooth off, still tells me my phone number is invalid.

          Leave a Reply
  • Melissa
    26 April 2020 at 4:30 pm

    Would live to download but Apple Store says not available to download in WA – any news on when Apple will come to the party over t?

    Leave a Reply
  • kaye gill
    26 April 2020 at 4:36 pm
    • kaye gill
      26 April 2020 at 5:06 pm
  • Philip N
    26 April 2020 at 4:37 pm

    The app does not seem to accept the mobile number. It says Invalid phone number.

    Leave a Reply
  • Catherine James
    26 April 2020 at 4:42 pm
  • Mia
    26 April 2020 at 4:43 pm
  • Andrew Morris
    26 April 2020 at 4:45 pm

    As at Sunday 13:45 WST it’s still not in the iOS App store

    Leave a Reply
  • Brenda Doran
    26 April 2020 at 4:46 pm

    When I ask for a code to verify my ph number it says my number is invalid My ph number is 0423987101 My husband is getting this also

    Leave a Reply
    • ksuel kkkl
      26 April 2020 at 5:37 pm

      TIP: Don’t post your phone number on a public forum.

      Leave a Reply
  • ronald winter
    26 April 2020 at 4:56 pm
  • Doug
    26 April 2020 at 4:58 pm

    Can’t enter mobile…put in all possibilities eg614…04…4…keeps sayings it’s invalid

    Leave a Reply
    • Adam J Sawyer
      26 April 2020 at 5:10 pm

      Don’t worry it’s not your number that’s invalid it’s the app. Hold tight for a breaking fix sometime in the next month 😛

      Leave a Reply
    • Shirley
      26 April 2020 at 5:11 pm
  • Ray Pitt
    26 April 2020 at 5:04 pm

    I’m having the same issue with the phone number entry! Can’t get it to accept my number. Tried several times. Surely this was tested prior to release

    Leave a Reply
  • Adam J Sawyer
    26 April 2020 at 5:04 pm
  • Rhonda Wheeler
    26 April 2020 at 5:04 pm

    I got the invalid phone no response and can’t register. It’s looks quite common.

    Leave a Reply
  • Peter Veltman
    26 April 2020 at 5:06 pm

    I am hugely disappointed. I was keen to play my part in registering my app but I’m having the same problem as not recognising my phone number either with the zero or not in front

    Leave a Reply
  • Craig Lister
    26 April 2020 at 5:06 pm

    Mobile number is invalid with or without the leading zero; cannot register – great programming !!

    Leave a Reply
    • Ian George Atkinson
      26 April 2020 at 5:19 pm

      Once loaded the app will not accept valid mobile phone numbers. On two separate mobiles it is saying invalid number.

      Leave a Reply
      • Jason Cartwright
        26 April 2020 at 5:22 pm

        Yep, most users are reporting the same, that’s been my experience as well, please try again later.

        Leave a Reply
  • Mary Chape
    26 April 2020 at 5:07 pm

    Same as other comment. It says my phone number is invalid whether I include the initial 0 or not.

    Leave a Reply
  • Gezbo
    26 April 2020 at 5:09 pm

    Government says it’s so secure that not even you can access your own data. Well it’s so secure that it won’t let me sign up! It keeps telling me my number is invalid.. I expected a glitch or two but not being able to sign up…

    Leave a Reply
    • Neil
      26 April 2020 at 6:30 pm

      My wife told me six times that I couldn’t register until after 6pm, but I’m a bloke so I didn’t listen. Well guess what she was right – again!

      Leave a Reply
  • Peter Schremmer
    26 April 2020 at 5:16 pm

    Getting a invalid phone number message (3) Times when I’m filling in app for a friend. Please help. Number is 042736XXXX & you drop 0 if +61 is the prefix. Tks

    Leave a Reply
  • Geoff Unicomb
    26 April 2020 at 5:23 pm

    Why does my valid mobile number show as ‘invalid’? I entered 61 42*******, then tried 042*******, just in case. No joy. I notice that others have the same problem but may as well highlight.

    Leave a Reply
  • Rose Sapuppo
    26 April 2020 at 5:24 pm

    Hello, I’ve tried entering my mobile number with and without zero in front, and I’m also getting the message “Invalide phone number”.

    Leave a Reply
  • kirsten
    26 April 2020 at 5:25 pm

    apparently it’s not officially working until 1800,cause i have tried to sign up and it’s coming up invalided phone number aswell,i was informed to try after 1800 today

    Leave a Reply
  • Anne-marie Hockey
    26 April 2020 at 5:28 pm
  • Kerry
    26 April 2020 at 5:29 pm

    Keeps saying invalid phone number and my number is correct

    Leave a Reply
  • Christine O’Connell
    26 April 2020 at 5:36 pm
  • Annelise Norgaard
    26 April 2020 at 5:37 pm

    “Error verifying phone number – please check your details and try again” – have tried with and without a zero in front of my number.

    Leave a Reply
  • BADCat
    26 April 2020 at 5:37 pm
  • Neil H
    26 April 2020 at 5:39 pm

    why was the app even available on Google Play in the first place when mobile numbers cannot be recognised… this will put a lot of people off installing this now!

    Leave a Reply
  • gboote
    26 April 2020 at 5:45 pm
  • Kevin
    26 April 2020 at 5:53 pm

    i know i am a bloke, but i didn’t see anything on the App Store about waiting till after 6pm to register or else the phone number verification step wont work

    Leave a Reply
  • Amanda Stewart
    26 April 2020 at 5:56 pm

    Hi there installed covid app but says invalid number please fix not a great start

    Leave a Reply
  • John Goulder
    26 April 2020 at 6:04 pm

    All I get is ‘
    “error verifying phone number” when I press get pin

    Leave a Reply
  • Heidi Hafner
    26 April 2020 at 6:05 pm
    • Nick Tomlinson
      26 April 2020 at 6:11 pm
    • Rob Smith
      26 April 2020 at 6:31 pm
  • Susan Wake
    26 April 2020 at 6:11 pm
  • snozel
    26 April 2020 at 6:15 pm

    Thre regististration starts at 6pm.. from what I have been told.

    Leave a Reply
  • Paul Kelly
    26 April 2020 at 6:15 pm

    I’ve tried to set it up but it doesn’t work, it says it failed to verify my phone number. Useless, if you are going to launch something like this , make sure it bloody works first! Very frustrating.

    Leave a Reply
  • Dan
    26 April 2020 at 6:17 pm

    Could be that the two-step verification SMS Service is overloaded with requests right now.
    It might get better as this seems like a generic error, not an issue with everyone’s ‘phone number’ or formatting issue.

    Leave a Reply
  • Gordon
    26 April 2020 at 6:19 pm

    Same with me error verifying phone number have checked iPhone and entering exactly right and also every possible variation

    Leave a Reply
  • Sandra D
    26 April 2020 at 6:21 pm

    Have downloaded the app but won’t accept my mobile number

    Leave a Reply
    • Morty
      27 April 2020 at 10:29 pm

      Try turning off your WiFi then it should work.
      This is what I did when it come up as “invalid phone number” and it worked.

      Leave a Reply
  • Michelle Shillington
    26 April 2020 at 6:22 pm

    I am also getting ‘Error verifying phone number’

    Leave a Reply
  • Maria Hobby
    26 April 2020 at 6:24 pm

    Keeps saying invalid mobile number. Can’t continue

    Leave a Reply
  • Kerry
    26 April 2020 at 6:25 pm

    I have downloaded the app. Would be nice if I could register phone no. But it tells me to try again later.

    Leave a Reply
  • John Cleaver
    26 April 2020 at 6:30 pm

    I keep being told my mobile phone cannot be verified

    Leave a Reply
  • Steve
    26 April 2020 at 6:32 pm
  • Tony
    26 April 2020 at 6:33 pm

    Post on ABC News says that the servers get activated after 6pm this evening. So wait a bit before signing up.
    Also, the Apple iOS App Store **does not find*** “covidsafe” but ***does find*** “COVIDsafe”. The capitals are apparently necessary.

    Leave a Reply
  • AS
    26 April 2020 at 6:33 pm

    Can’t put in mobile number and there is no help button or instructions

    Leave a Reply
  • Baz
    26 April 2020 at 6:36 pm

    phone number step is working now (for me at least)

    Leave a Reply
  • Steven Norden
    26 April 2020 at 6:36 pm

    Finally got the phone number verification to work. All done.

    Leave a Reply
  • John
    26 April 2020 at 7:21 pm

    App Installed. Let’s hope we can get the economy back on track & help those whom are without work. Best Wishes Australia.

    Leave a Reply
  • Paul O
    26 April 2020 at 7:25 pm

    App doesnt work. Keeps saying ” invalid phone number” when trying to register.

    Leave a Reply
  • Gillian Ludden
    26 April 2020 at 7:34 pm

    When I try to get the app it says ‘Not available in your country’

    Leave a Reply
    • Jason Cartwright
      26 April 2020 at 7:59 pm

      Your Store account is likely set to US. I had this same error, can only be changed once a year.

      Leave a Reply
    • Jeff R
      27 April 2020 at 4:06 am

      You could perhaps restore your phone to factory setup and start from scratch. Do a backup before you start, as everything is deleted during the process.

      Leave a Reply
  • Andy Farley
    26 April 2020 at 7:38 pm

    Same thing would not except phone number earlier, works fine now

    Leave a Reply
  • Philip Barter
    26 April 2020 at 8:44 pm

    Successfully downloaded and activated Covid safe on my wife’s phone. Unable to do so on my phone as it will not accept my phone number.

    Leave a Reply
  • Loraine
    26 April 2020 at 8:56 pm

    Tells me my Phone Number is Invalid….at 1830 !!!!!!!!!!!!

    Leave a Reply
    • kaye gill
      26 April 2020 at 9:20 pm
  • Daniel H
    26 April 2020 at 9:01 pm

    So it only notifies you if you came into “close contact” (within 1.5m for 15 minutes) with somebody who has Covid-19 (providing they too have the app). Considering it only takes a few seconds of interaction to pass on the virus, I want to know if a customer I serve has it – which obviously is less than 15 minutes of interaction. Pretty useless if you ask me.

    Leave a Reply
    • Russell William walker
      26 April 2020 at 9:29 pm

      Now Im wondering if a government cant even launch an app howin hell are they going to save us from this mess ???Im our of here
      .

      Leave a Reply
  • Geoff M
    26 April 2020 at 10:20 pm

    I get a message; Device incompatible with this App. I have a Samsung Galaxy Core Prime

    Leave a Reply
    • Jeff R
      27 April 2020 at 3:47 am

      There is some fine print somewhere that indicates that older versions of Android will not be compatible with the app. My Android version is 4.4.2 on a Galaxy Note II and it does not work. I have not been able to identify the earliest version that is suitable

      Leave a Reply
      • PAUL L RODENHUIS
        27 April 2020 at 10:56 am

        Wife’s Samsung J5 has Android 5.1.1, not compatible.

        Leave a Reply
  • SUSANNE HELEN MRS MCCULLOCH
    26 April 2020 at 11:47 pm

    Cannot download. My samsung galaxy 5 is apparently too old.

    Leave a Reply
  • SUSANNE HELEN MRS MCCULLOCH
    26 April 2020 at 11:50 pm

    Managed to get it on my partners phone. It said invalid phone number but still sent me code

    Leave a Reply
  • Dale Thomas
    27 April 2020 at 12:02 am

    Does not send a pin. Counts down, nothing sent. Ask it to resend same, no pin

    Leave a Reply
  • Jeff R
    27 April 2020 at 4:21 am

    It would be fair to describe this app as a Beta version, and we are all testers. The source code will be made available so that those who are interested can do a bit fiddling. It would be good if the app could be made backwards compatible, to enable older versions of Android to be compatible. My Android version is 4.4.2 on a Galaxy Note II and it is incompatible with the app. I would think that the Bluetooth version is that the app operates under is Bluetooth Low Energy (BLE) as it does not require manual pairing as with the earlier version. BLE by nature, ensures longer battery life on an Android phone. BLE also does not require a line of sight to operate, so it is feasible that if you are in one aisle as Woolies and another person is in the next aisle, both phones will be able to see each other through the cans of crushed tomatoes and baked beans.

    Leave a Reply
  • Julieanne Twomey
    27 April 2020 at 8:28 am

    I have downloaded the app perfectly on my iPhone but my husband has a Samsung and google play says it is unavailable here ??

    Leave a Reply
  • roger matthews
    27 April 2020 at 9:16 am
    • Janet Hughes
      27 April 2020 at 10:12 am

      Could download onto my iPad but not my Huawei phone.

      Leave a Reply
      • Jason Cartwright
        27 April 2020 at 11:13 am

        Yep, unfortunately it’s not available in the App Gallery, but you could try using Phone Clone to see if that will transfer the APK.

        Leave a Reply
    • Warwick
      27 April 2020 at 11:00 am
    • David Hansen
      27 April 2020 at 11:04 am

      Mobile phone number problem can be fixed if you turn WiFi off.

      Leave a Reply
      • Laurence Wade
        27 April 2020 at 2:03 pm

        Yes! Turned off wifi on my Android and was finally able to receive the PIN.

        Leave a Reply
      • Neil Mosley
        27 April 2020 at 4:22 pm
      • Gayle
        27 April 2020 at 4:58 pm

        Thanks David,..you nailed it! After having trouble registering, once I turned off WiFi the PIN came straight through.

        Leave a Reply
      • michelle westlake
        27 April 2020 at 9:58 pm

        hmmm wifi is not on, same problem. have attempted twenty three times, that’s enough for tonight.

        Leave a Reply
        • michelle westlake
          27 April 2020 at 10:15 pm

          gave it one more try after turning off bluetooth as well as having wifi off. no problem!

          Leave a Reply
          • Vivienne
            28 April 2020 at 3:42 pm

            Turning off wifi and bluetooth still isn’t working for me! I don’t get the “invalid number” error – it goes through to the next screen asking me to enter the pin that “was sent”, but the pin never arrives. Ugh. Three days now.

  • Merryl M
    27 April 2020 at 10:03 am

    I CANT even download this app on my phone. I dont have google play & I cant even connect to the network using google. My phone is a pre-paid phone so maybe this is the issue… I dont even know if the app is free which is important to me because of the high cost of pre-paid phones… Therefore Im out of the loop I suppose.

    Leave a Reply
  • Sparkette
    27 April 2020 at 10:08 am

    Invalid Phone Number error msg – So I have now been trying hourly for 12hrs (9pm -9am) which is well after 6pm. My phone is an S8+ so not too old. I’ve had the same working number for about 20yrs so definitely valid. So what now? Maybe i’m too old to matter….

    Leave a Reply
  • Jennifer Keeley
    27 April 2020 at 10:14 am

    When I try to install app I receive message saying incompatible device. I have a 5.1 system android

    Leave a Reply
  • Linda Ashurst
    27 April 2020 at 10:33 am

    I cant download it, it says not available in your country. Have tried repeatedly.

    Leave a Reply
    • Jason Cartwright
      27 April 2020 at 11:12 am

      You need to switch you store account to Australia. Experienced this myself. You can only do this once a year on Android.

      Leave a Reply
  • Tony@tonyrichardson.net.au
    27 April 2020 at 10:36 am

    I have three phones, Amaysim, Aldi and Aldi. All three do not get the PIN that tha App requires even after multiple trie. App fault. So cannot use Apps. Many others must have same issue.

    Leave a Reply
  • PAUL L RODENHUIS
    27 April 2020 at 10:54 am

    All you smart people having trouble putting your phone number in… +61 is our the country code so you DON’T put in the leading zero.

    Leave a Reply
    • michelle westlake
      27 April 2020 at 9:59 pm
  • Warwick
    27 April 2020 at 10:58 am

    Many people don’t realise it’s a three step process to allow government access.

    Leave a Reply
  • John Martin
    27 April 2020 at 11:06 am

    I cannot seem to install the app on my Galaxy J1 mini. According to the specs, this Android device is said to be compatible, but when I try to install it from Google play, I get a message saying “No eligible devices were found”. I’ve tried switched the phone off and on, but no difference.
    So, the question has to be asked … despite the specs saying so, is my phone really able to run the COVIDSAFE app?

    Leave a Reply
    • Robert Collinson
      1 May 2020 at 7:32 pm
  • Lynne
    27 April 2020 at 11:51 am

    Hi Jason, my husband has an iPhone 4 operating system 9.3…
    Covidsafe requires iso 10 to download. I guess he can’t register unless he forks out $200 from his meagre pension to buy a more up to date phone. Any suggestions? Thanks lynne

    Leave a Reply
    • Jason Cartwright
      27 April 2020 at 12:03 pm
  • Angelique
    27 April 2020 at 11:59 am

    I’m getting ‘error verifying phone number’ last night and still now. iOS

    Leave a Reply
  • Derek Maule
    27 April 2020 at 12:32 pm

    I have a Samsung Galaxy J3/6 and I cannot download the app. I get a message telling me the app is incompatible with my device. Does anyone else have this problem and does anyone have a solution?

    Leave a Reply
    • Minky
      27 April 2020 at 3:15 pm
  • Geoff
    27 April 2020 at 12:34 pm

    I can’t seem to download this app on my samsung galaxy III smartphone. It doesn’t even appear in the play store. Anyone know why that would be?

    Leave a Reply
  • Brian S.
    27 April 2020 at 12:41 pm

    I only have a “Pay as you use plan” on Vodaphone which will not allow for me to download apps. I have tried every which way without success. Sat beside my wife who is on a Telstra plan and it downloaded immediately. So it appears that unless I pay a fortune for a plan with the server I cannot get notified if I come in contact with a carrier of the virus.

    Leave a Reply
    • Rodney Whitwoth
      27 April 2020 at 3:14 pm

      switch to amaysim pay as you go $10 – allows download apps

      Leave a Reply
  • Roy
    27 April 2020 at 12:44 pm

    When I try to install the app I receive message saying this device is incompatible with the app. I have 5.1 android.
    Surely the gurus can fix this issue!!!!!!

    Leave a Reply
  • Ross Withers
    27 April 2020 at 1:02 pm
  • Robyn S
    27 April 2020 at 1:06 pm

    What issues are there if an elderly person says upload now?

    Leave a Reply
    • Jason Cartwright
      27 April 2020 at 3:21 pm

      I believe a healthcare professional would contact them, so it could be easily explained.

      Leave a Reply
  • Susan
    27 April 2020 at 3:18 pm

    Says our mobile phone not compatable?
    Help desk contact no for tech advice?

    Leave a Reply
  • Brenda
    27 April 2020 at 3:37 pm

    My HTC one S phone is not compatible for this app.

    Leave a Reply
  • Belinda
    27 April 2020 at 3:40 pm

    I cannot download the COVIDSafe app. It says my device is not compatible with this version. So what a brilliant idea, not!! Not everyone has latest devuces. Frustrating.

    Leave a Reply
  • Ken dreghorn
    27 April 2020 at 4:16 pm

    Whey is it keep telling me it is invalid number ,it is my mobile number has been for quite some time

    Leave a Reply
  • Neil Mosley
    27 April 2020 at 4:23 pm

    Please turn off wifi if you get an invalid phone number !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Leave a Reply
    • Linda
      27 April 2020 at 8:57 pm

      My Wifi is off ! And it still tell me it’s an error verifying phone number

      Leave a Reply
      • michelle westlake
        27 April 2020 at 10:00 pm
  • Pat Manning
    27 April 2020 at 4:34 pm

    I keep getting “invalid phone number”. What do I do?

    Leave a Reply
    • Gavin
      27 April 2020 at 4:47 pm

      When installing app and verifying phone number, make sure your wifi is turned off on your phone. For some reason it requires mobile data to verify.

      Leave a Reply
    • Vince
      27 April 2020 at 5:22 pm

      Turned off wifi and mobile data. tried with and without the first number. Still invalid!!! Samsung s8. any other solutions? is anyone going to fix this?

      Leave a Reply
    • Jacqueline
      27 April 2020 at 7:35 pm

      Yes! Turned off wifi on my Android and was finally able to receive the PIN.

      Leave a Reply
  • Bec Verrall
    27 April 2020 at 4:41 pm

    I am trying to enter my phone number to get the verification pin and it keeps telling me it is an invalid number I have tried it with and without the initial 0 at the front.

    Leave a Reply
  • John Black
    27 April 2020 at 4:45 pm

    designed by an idiot!!~! It will not recognise correct phone numbers. The offered keyboard has no space symbol…impossible to register as it says incorerect number..yet the number has been with me for 20 years.

    Leave a Reply
  • Ernie S
    27 April 2020 at 4:55 pm

    Having the same problem as everybody else …. after trying variations to my phone number the app cannot identify my mobile

    Leave a Reply
  • Steph Martin
    27 April 2020 at 4:55 pm

    Turn off wifi if you get an invalid number message

    Leave a Reply
    • Joan
      27 April 2020 at 8:31 pm

      Wifi off and no leading zero. Mobile invalid! Apple iPhone IOS 13.3.1

      Leave a Reply
  • Amanda M Le Bon
    27 April 2020 at 5:08 pm
  • Rosalie Kay
    27 April 2020 at 5:18 pm

    I need to uninstall this app as it isn’t right, it told me I was positive to COVID 19 & when I spoke to someone about they told me it’s incorrect! Now I cannot get it off my phone & when I try calling my GP’s surgery it tells me I need to be triaged for the COVID19 I just want this app off my phone & it won’t let me uninstall it!!!

    Leave a Reply
  • kate obrien
    27 April 2020 at 5:21 pm

    i cannot get the pin after i ut phone number in gave with leading zero and with system just hangs

    Leave a Reply
  • June Osborne
    27 April 2020 at 5:30 pm
  • Syd
    27 April 2020 at 5:39 pm
  • susan kerr
    27 April 2020 at 5:44 pm

    will not take my mobile number with or without the zero 0

    Leave a Reply
    • Shorty
      27 April 2020 at 6:10 pm

      Just hope the APP itself will work during daylight hours and not only after 6PM !!

      Leave a Reply
  • George M
    27 April 2020 at 6:03 pm
  • J
    27 April 2020 at 6:11 pm

    Invalid phone number must be fixed pronto. Otherwise confidence In app will evaporate

    Leave a Reply
    • Jo Ho
      27 April 2020 at 6:35 pm

      Turn off your VPN or set the IP server to Australia otherwise you will get a message saying invalid phone number

      Leave a Reply
  • Jo Ho
    27 April 2020 at 6:34 pm

    Be sure your VPN s off or using an Australian IP server otherwise the phone number will not be validated.

    Leave a Reply
  • Phil L
    27 April 2020 at 6:34 pm

    Im trying to install the app but google play doesn’t display the app in search. I can find the app through the government site, but it says this item is not available in your country. well..it should be since its for Australia. Ive checked my profile addresss on google and its set to Australia, and I’m using a Huawei with Android 10. Any ideas??

    Leave a Reply
  • Tony Pearce
    27 April 2020 at 6:38 pm

    having the same problem today 27 th what is going on

    Leave a Reply
  • Kate
    27 April 2020 at 7:02 pm

    I cannot get the app to work. It continually tells me my phone number is invalid

    Leave a Reply
    • Jason Cartwright
      27 April 2020 at 7:04 pm

      Hi Kate, some others have had success in disabling WiFI and trying again.

      Leave a Reply
      • Lorraine Davidson
        27 April 2020 at 9:13 pm

        I had to turn off both wifi and bluetooth for my husband’s phone. Mine is the same make and model and it worked first time. Samsung A30

        Leave a Reply
  • accentcreate2017
    27 April 2020 at 8:11 pm

    App has been up for over 24 hours and still refuses my phone number. Switched on and off. Deleted and reloaded app etc, but no joy. There does not appear to be any help available from the gov app page.
    Any fixes out there?

    Leave a Reply
    • accentcreate2017
      27 April 2020 at 8:17 pm

      Okay, finally saw the turn off WIFI message. Missed it in all the comments. All good now. Cheers

      Leave a Reply
  • Cathy Greenwell
    27 April 2020 at 8:19 pm

    Keeps telling me “invalid phone number” numerous times

    Leave a Reply
  • Kel.
    27 April 2020 at 8:26 pm

    The app keeps rejecting the 6 digit verification code sms’d to the nominated mobile phone number. “interesting”

    Leave a Reply
  • Ian L
    27 April 2020 at 8:43 pm

    I have waited until after 6pm after installing the app earlier in the day. The app still returns an invalid phone number response when I try to register, as it did earlier in the day. The resnonse is definitley a glitch in the software. The number is valid. It there is some other problem, the invalid number response is till incorrect, no matter what someting obscure in poorly presented instructions say.

    Given the importance of this software’s function, this should be fixed ASAP. It should not be difficult to do so.

    Leave a Reply
  • Linda
    27 April 2020 at 8:44 pm

    Why does it keep saying Error verifying phone number?..

    Leave a Reply
    • Lorraine Davidson
      27 April 2020 at 9:14 pm
      • michelle westlake
        27 April 2020 at 10:11 pm

        thank you! i had wifi off but still had bluetooth on! phone number has now been accepted, though, interesting, i had to allow the app to turn bluetooth back on 🙂

        Leave a Reply
  • John
    27 April 2020 at 8:51 pm

    Hi, I keep getting invalid number. I have tried multiple times, turned off wifi and back on, still the same. I restarted my phone, it now tells me it is active but I need to upload my data. It wants the PIn which because my number is apparently invalid I can’t do it. What is wrong? any idea

    Leave a Reply
    • John
      27 April 2020 at 9:01 pm

      I just looked on the govt app site in help. It stated in there that downloading the app from the play store will not work because it is set to overseas

      Leave a Reply
  • David G
    27 April 2020 at 8:52 pm

    It will not let me verify my phone number
    I have checked all my information is correct but still will not let me verify

    Leave a Reply
  • Barry Mitchell
    27 April 2020 at 8:57 pm

    Trying but am not getting the pin. Seems to be a glitch

    Leave a Reply
  • Carmel Silvestro
    27 April 2020 at 9:00 pm

    The app keeps telling me my phone number is invalid. Do i put the zero in or not?

    Leave a Reply
  • Kate
    27 April 2020 at 9:01 pm

    Unable to register won’t accept my mobile says invalid number.

    Leave a Reply
  • Alicia
    27 April 2020 at 9:03 pm

    Turn off your Wi-Fi guys, mine wouldn’t work until I turned the Wi-Fi off.

    Leave a Reply
  • selva
    27 April 2020 at 9:05 pm

    Mine is Galaxy J3 runs android 5.1. I can’t even download the COVIDsafe.

    Selva

    Leave a Reply
  • Lesley
    27 April 2020 at 9:26 pm

    Trying to load my number and marked invalid… tried reinstalling and no luck so l guess l won t be doing it ..and my phone in a Samsung s10 so latest software????

    Leave a Reply
  • Philip Rosewarne
    27 April 2020 at 9:39 pm

    Still says invalid phone number. Turning off wifi didn’t help!

    Leave a Reply
  • Terry
    27 April 2020 at 9:43 pm

    We are unable to enter a correct phone number to get the pin have tried with and without the zero?

    Leave a Reply
    • simon reich
      27 April 2020 at 11:28 pm

      Terry, TURN off your WIFI on the mobile. It will then accept your phone number.

      Leave a Reply
  • Peter Carr
    27 April 2020 at 9:49 pm

    I am prevented from loading the app as my mobile number is invalid on android 8 device.
    Please fix it urgently as you are stopping me and others from loading this important application.

    Leave a Reply
    • simon reich
      27 April 2020 at 11:26 pm

      Switch of your WIFI and your number will be accepted Peter

      Leave a Reply
  • Margaret Sleigh
    27 April 2020 at 9:50 pm

    I tried to download it but was told the app is not suitable for the device or maybe the other way round. The phone is a Samsung Core. Two years old. Smart phone, has blue tooth etc. Husband’s phone is the same. Good enough for the requirements of retired people. Will they release versions that do not need the most expensive phones?

    Leave a Reply
  • John Reid
    27 April 2020 at 10:05 pm

    My wife has an iPhone – this app has accepted her phone number. I have a Nokia and the COVIDSafe app has not accepted my number.

    Leave a Reply
  • Phil
    27 April 2020 at 10:48 pm

    Have same problem at 8.45 on two different phones with different # what a load of crap

    Leave a Reply
    • simon reich
      27 April 2020 at 11:25 pm

      Everyone needs to read one of the first replies in this thread. TURN OFF YOUR WIFI AND THE PHONE NUMBER WILL BE ACCEPTED.

      Leave a Reply
      • Anthony
        27 April 2020 at 11:51 pm

        Yep done that and turned off Bluetooth. Same problem. Maybe stop assuming people are morons and accept that the software does not work for a lot of people.

        Leave a Reply
      • AL BODDY
        28 April 2020 at 10:11 pm
  • Michael
    27 April 2020 at 11:09 pm

    I had same problem with mobile phone verification. Turning off Wi-Fi worked for me. Odd

    Leave a Reply
    • Ralph
      28 April 2020 at 12:22 am
  • Chris Hutton
    27 April 2020 at 11:39 pm

    Have turned off wifi but still won’t work! I can do it on my iPad but I don’t take that with me everywhere! Not a good look for such an important app.

    Leave a Reply
  • Shanti Schoorman
    27 April 2020 at 11:40 pm

    I keep entering my mobile number after the 61+ & it ssys it’s not correct ! Why?

    Leave a Reply
  • Shanti Schoorman
    27 April 2020 at 11:42 pm
  • Heidi
    27 April 2020 at 11:50 pm
  • Stephen Deards
    27 April 2020 at 11:55 pm

    “error verifying phone number” when I press get pin
    Just as useless as the MyGov app
    Apart from that, a great idea

    Leave a Reply
  • Liz
    28 April 2020 at 12:01 am

    Hi all

    If you’re experiencing an error when attempting to enter your phone number, if you’re connected to a wifi network, disconnect and try to register again.

    Leave a Reply
  • vausie66
    28 April 2020 at 12:06 am

    Ronald Nash: Thank you I couldn’t get a pin but when turned the Wi-Fi off worked immediately! Stay save and well I appreciate the help

    Leave a Reply
  • dave
    28 April 2020 at 12:28 am

    i cant seem to get the pin to download buffering for a long time . help

    Leave a Reply
  • Andrea
    28 April 2020 at 12:40 am

    Older android phones are not able to install this app

    Leave a Reply
  • Sara
    28 April 2020 at 12:45 am

    Trying to do the right thing – bit app not accepting my mobile number – i only have the one ! – left the 0 off just in case – still did not work ?
    Whats the issue here?

    Leave a Reply
  • Mary Reichelt
    28 April 2020 at 3:10 am

    I am trying to set up the Covid safe app butI keep getting a message saying that my phone number is not valid. I have tired entering it with and without the 0.

    Leave a Reply
  • Rose
    28 April 2020 at 7:04 am

    Trying to download the app for some time but ‘no eligible devices for app install’ keeps showing. Tried turning on and off WiFi to no avail. Very frustraing. I have an iphone 6. Any suggestions?

    Leave a Reply
  • Carol
    28 April 2020 at 8:04 am

    tried downloading the app says my number invalid huh it is the right number (Mobile)

    Leave a Reply
  • John dokic
    28 April 2020 at 8:27 am
  • Malcolm
    28 April 2020 at 8:39 am

    Have tried for 2 days but the app will not accept my Australian mobile number. What’s wrong? I’ve tried it with and without the 0 after the +61…

    Leave a Reply
  • Robyn
    28 April 2020 at 8:50 am
  • Jane French
    28 April 2020 at 8:55 am

    I’ve downloaded the app on my iPhone but it won’t accept my phone number. Is there a tech help line? I’ve dropped the zero at the start but says it can’t validate my number any suggestions?

    Leave a Reply
  • Murray Wilson
    28 April 2020 at 9:13 am
  • Teresa
    28 April 2020 at 9:22 am

    My pin is not coming through despite numerous attempts to register this morning

    Leave a Reply
  • Michele Murray
    28 April 2020 at 9:23 am

    Unable to register – “invalid phone number” message comes up and cant progress, for both myself and husband.

    Leave a Reply
  • Anthony Smith
    28 April 2020 at 9:25 am

    I have an iPhone X and Covidsafe can’t verify my phone number. Any solutions?

    Leave a Reply
    • Anthony Smith
      28 April 2020 at 9:34 am

      Read the blog and it works when I turn Wi-Fi off.

      Leave a Reply
  • James Berry
    28 April 2020 at 9:32 am

    I want to do the right thing and download the app. But my phone is Android 5.1 lollypop (not compatible with the app). Is there another app for my phone?

    Leave a Reply
  • Sally Castell McGregor
    28 April 2020 at 9:34 am

    Have tried to download app 4 times but on each occasion it states my mobile number is invalid. Have tried with the 0 and without. Help! Have read commebts re wifi will try that.

    Leave a Reply
  • Maree
    28 April 2020 at 9:51 am

    I have been trying for yesterday and today. I have entered correct details and left the 0 off the beginning of my mobile due to the 61+ being added and it says after 40 sec or so that it’s am invalid mobile number. I can usually solve my own tech problems. I’ve even shut down phone and restarted along with making sure battery is optimized, location on, bluetooth on and still no connection. I’ve even tried 11.30 at night when not so busy. Can you please advise.

    Leave a Reply
  • Gail Kilmister
    28 April 2020 at 9:54 am

    Won’t recognize my phone number so can’t complete registration. Dropped the 0 and it still doesn’t work!

    Leave a Reply
    • Ean
      28 April 2020 at 10:45 am
  • Ean C
    28 April 2020 at 10:44 am

    Invalid phone number , i had to turn off wifi and bluetooth for my Samsung device to work. just turning off wifi only didnt work.

    Leave a Reply
  • Peter
    28 April 2020 at 10:45 am

    why is my smart phone not compatible with covid safe app?

    Leave a Reply
  • vern
    28 April 2020 at 12:55 pm

    covid safe is not compatiable with a samsung 4 phone. How many older people do not have the latest phone.
    can this covid app be made compatiable.
    Thanks

    Leave a Reply
  • vern
    28 April 2020 at 12:59 pm

    covid safe is not compatiable with a samsung4 phone. How many older people do not have the layest phones

    Leave a Reply
  • Alan
    28 April 2020 at 2:51 pm

    Can CovidSafe app be downloaded on Samsung J1-6 smartphone?

    Leave a Reply
    • Bruce
      28 April 2020 at 3:45 pm

      I received the same message that my phone number was invalid even after I turned off the Wifi. Then I remembered that I had my VPN on.
      Need to turn off the VPN for it to recognise the phone number being an Australia only app.

      Leave a Reply
  • Jill Eades
    28 April 2020 at 3:48 pm

    Hi I have a Samsung J5 2016 phone with 5.1.1 version
    Can you help me as I am getting a message that my phone is not compatible

    Leave a Reply
  • Wendy D
    28 April 2020 at 3:50 pm

    I have a Samsung A8 (only a year old), app tells me “This item is not available in your country”!!!! I have reset etc etc but still no luck.

    Leave a Reply
    • SW
      30 April 2020 at 3:08 pm

      Same here, absolute dog shit. Customer service is crap as well. Stuff it, I aint bothering.

      Leave a Reply
  • Ken L
    28 April 2020 at 4:06 pm
  • Peter Hoenig
    28 April 2020 at 4:28 pm

    Are you having issues verifying your mobile phone number or receiving your PIN?

    If COVIDSafe does not verify your mobile phone number, or you do not receive your PIN within a few minutes after you register, switch off the Wi-Fi and use your mobile phone’s internet when entering your phone number.

    If that does not work:
    – Check the number you entered is correct. You can only use Australian mobile phone numbers starting with ‘04’ containing 10 digits. For example, ‘041234567X’.
    – Go back to the previous screen to check if you have answered all questions correctly, including name (no numbers or symbols like ‘?’ or ‘.’), age range and postcode.
    – Your PIN may have expired. Go back to the app and tap the ‘Resend PIN’ link.

    I had a “.” in my name and that was my “invalid phone number issue”

    Leave a Reply
  • Graham Findlay
    28 April 2020 at 6:11 pm

    have tried to download the App and I get the message “Your device isn’t compatible with this version” It’s a Samsung and not very old. Is Android a problem?

    Leave a Reply
  • Sue
    28 April 2020 at 6:50 pm

    I am having trouble getting my phone number to accept when getting this app, I don’t have WIFI on, but have Bluetooth , I’m using an IPhone , have tried several times today, deleted app and started again……..HELP

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  • Ellenrae Dunning
    28 April 2020 at 8:00 pm

    Cant download due to incompatibility with ZTE Blade S6, is there a fix?

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  • Jenny
    28 April 2020 at 9:04 pm

    Phone # is still invalid after following the turn off wifi suggestion. Tried now for 48 hours to use but still get the same message 😳

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  • AL BODDY
    28 April 2020 at 10:05 pm

    hI Trying to join in and help but on download of covid app it says your phone is incompatible!
    can`t afford a new phone So what to do?I `M SURE THERE WILL BE OTHERS LIKE MINE!
    (Something to dowiith no IOS) hellup!

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  • VB
    28 April 2020 at 10:08 pm

    Cannot download the app as I have OPPO android 5.1 version, can you please provide a fix.

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  • JennyD
    29 April 2020 at 7:48 am

    If you have your VPN on then you need to turn this off and the wifi and then if works!

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  • Annie Miller
    29 April 2020 at 9:39 am

    We also have an older Samsung J3 phone, Android 5.1, that appears to be incompatible. I would have thought these series of phones are common in the older age groups most at risk. We hope there is a resolution or assistance

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  • Michele Campbell
    29 April 2020 at 12:26 pm

    Cannot download…phone not compatible. .samsung Galaxy J 1

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  • Marie Therese Peckham
    29 April 2020 at 3:21 pm

    Have downloaded the app but even though I have put in mobile number it snds pin then says Failed to send message

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  • Carole Tricase
    29 April 2020 at 6:27 pm

    I can’t find the app on my Samsung galaxy phone. Have searched but nothing.

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  • Darryl D
    29 April 2020 at 7:28 pm

    Im a older Aussie and I cant download the Convidsafe app because my Samsung phone is apparently said to be “too old” even though its only a few years old and a lot younger than my wives phone and nearly all of my elderly friends phones. We are the people most vulnerable to the Coronavirus and I don’t its acceptable that we are exclude from this safety initiative.

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  • Suzanne
    30 April 2020 at 7:09 am

    I have a Samsung galaxy 10 and it won’t download at all. The wheel just keeps spinning. I have been trying for days. Any ideas please?

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  • Christopher Findlay
    30 April 2020 at 10:28 am

    My husband has an OPPO smart phone a d the covid safe app is not available in his playstore!?

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  • Charlie Jones
    30 April 2020 at 1:08 pm

    Why is this app not compatible with my Samsung J1 ???

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  • Jenny Snel
    30 April 2020 at 1:27 pm

    I work in the disability sector, so I thought the app would be important for me due to being in contact with vulnerable people. I have an Oppo phone a few year old but is not compatible with the app. A New phone is not an option. Disappointed.

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  • SW
    30 April 2020 at 3:04 pm

    Not available in my country. Forget it then, I emailed customer support about it, an autio reply said to reply back with the problem. the problem that I already stated. Too hard, forget it.

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  • Marsha Rosenbaum
    30 April 2020 at 3:19 pm

    I keep trying to register and keep receiving “invalid phone number”. Help?

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  • Hugh Weaver
    30 April 2020 at 5:24 pm

    I have tried all the variations of uninstalling and reinstalling, using the 0 phone prefix and not using it, updating the Android version, switching wifi on and off and nothing makes any difference. Wifi makes no difference. I get “Please try again later” everytime. Been trying for 6 days now!

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  • Hugh Weaver
    30 April 2020 at 5:29 pm

    Just discovered that a VPN stops it connecting to get a PIN. If you have a VPN running turn it off and it will work.

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  • Merrilyn Wadesom
    1 May 2020 at 5:15 pm

    Ha my phone is incompatible! Not buying a new phone just for this. Sorry world, just stay away from me & mine if you’re infectious. Thanks

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  • Dave Goddard
    1 May 2020 at 6:09 pm

    how many makes of mobiles are incompatible with CovidSafe? Government wants us to download it yet phone reject it. Something wrong there.,

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  • Ross Withers
    1 May 2020 at 7:50 pm

    Today our PM repeated once again,that he will not remove restrictions until many more download the app. I was wondering if any of the fucking retarded app developers have told him that there coding is so pathetic that it is not compatible with million of phones and so we will never be downloading the app.

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  • S White
    1 May 2020 at 7:53 pm

    I have a maybe 5yr old Sony Xperia smartphone. I tried to download the app via link but it says it is not compatible with my device. Do I need a newer phone?

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  • S White
    1 May 2020 at 7:58 pm

    I can’t download it to my Sony Xperia, I get a message “not compatible with my device”. Do I need a newer phone to use it?

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  • S White
    1 May 2020 at 7:59 pm

    I have a maybe 5yr old Sony Xperia smartphone. I tried to download the app via link but it says
    it is not compatible with my device. Do I need a newer phone?

    Leave a Reply
  • Amanda Turner
    2 May 2020 at 10:02 am

    I’ve tried a few times to get the app on my phone but I just get the message that its “incompatible on your device”. Well I tried😕

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  • Gwendoline Scott
    2 May 2020 at 7:38 pm

    On using the Covid Safe App I went in to upload information and it said to do the PIN number that they give me then when I put in the PIN number it said invalid ?? What’s that all about

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  • Jillian Milton
    3 May 2020 at 1:47 pm

    when I log into the corona virus app they keep wanting my details and each time they send me a new pin number how can I rectify this problem ?

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  • Gwen
    3 May 2020 at 3:16 pm

    Ive tried to download the COVID safe app on a Samsung J16…Has anyone else got the message “your device isn’t compatible with this version

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  • Alice
    3 May 2020 at 3:30 pm

    Unfortunately not all phones are compatible with the app and cannit download

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  • Sonya
    4 May 2020 at 3:18 pm

    My Covid safe app keeps turning itself off as it keeps changing battery optimisation, even tho I’ve allowed it. Only stays running for a few minutes then turns itself off again. It’s very frustrating.

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  • Kerry
    4 May 2020 at 9:07 pm

    My android and 6 of my friends phones are too old. We are unable to get the app. Older people like myself are the ones who need the app most, but often don’t upgrade our phones until they break. There should be an app for all android and iPhone s.

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  • Linda Behan
    8 May 2020 at 5:29 pm

    Hi. My husband has a 7 yr old nokia mobile. He downloaded the app and it said it was installed but he can’t find the icon for it anywhere on his phone. Can someone help me please. Thanks.

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  • Andreas paraskevas
    8 May 2020 at 7:38 pm
  • Dazzer
    8 May 2020 at 9:09 pm

    Like many other older Aussies I cant download the “app” because my phone has been deemed as being too old even though I bought it only about 3 years ago. I probably would download it if I could but I wonder why it will only accept a mobile phone number when many of us oldies often don’t turn on our mobile phones when at home and would prefer to be contacted via our landline phones.

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  • IrishBliss: Nora Stewart
    10 May 2020 at 7:47 pm

    Bug on Android phone – having COVID SAFE on and could not get Google “Find Your Device” to work when I lost my phone this week. Just tested this again and it only works when the app is off.

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  • Maria Gabriella Diana
    12 May 2020 at 8:43 pm

    Thank you for this guide. I’ll download it as soon as possible.

    Leave a Reply
    • Mobile Connect
      13 May 2020 at 6:52 pm
  • John Nugent
    18 May 2020 at 2:11 pm

    I bought a new galaxy a 20 especially for this app, my old iphone 4s could not run IOS 10. I cannot enter my age, 81, it will only accept 0 to 15. I agreed my guardian would approve. Then my phone number was rejected. The WiFi fix
    did not work. The health Dept web site has no app help, it is set up to handle COVID-19 medical help. Does anyone know who is supporting this app?

    Thank you in advance.

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  • Simon Lambe
    20 May 2020 at 11:31 am

    When will Covidsafe be running on the vast number of Android 5.x devices.

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    • Juliet Collins
      21 May 2020 at 1:26 pm

      this is disappointing… my phone died had to go back to older phone version 4.1 Android, can’t use the app… I’m surprised not to have heard in the news that this is part of the reason for the low uptake… app not designed for all phones. This is understandable in a commercial application, but very poor in an application supposedly designed to save lives. I hope the designers can go back and fix this flaw.

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  • Mary
    23 May 2020 at 9:35 am

    I have the Covid app. Keeps turning off on my Oppo phone. I turned off power saving and night mode. Thought I was staying tracked bit NO.

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  • Debbie
    20 June 2020 at 2:46 am

    That app was added to my Google service in my phone without my authorization I wanted the f*** off my phone now

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    • Jason Cartwright
      21 June 2020 at 12:49 pm

      Hi Debbie, are you talking about the CovidSafe app being added to your Android phone? As that doesn’t and can’t happen without authorisation. It is however easy to remove an app. Once you uninstall the app will be gone.

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