Why is Canon building a retail store? For the experience.

    Canon Australia have announced the launch of a new retail experience store (concept). This is designed to provide a unique customer experience for the Canon beginner to enthusiast.

    Located in the heart of South Melbourne (95 Buckhurst St), Canon’s Experience Store offers people an opportunity to be inspired, learn and try the gamut of Canon products, services, events and content through an experience customised for them.

    Much has been made about the rise of online shopping and what the future of retail looks like, it’s possible Cannon’s experience store is a window into that future. We know if you’re buying camera equipment, you’re also someone likely to shop around online to find the best price, so a store where you can simply go and get hands-on with products is smart, something more manufacturers should do.

    Director of Canon Australia’s Consumer Imaging Division, Jason McLean, the Canon Experience Store project was based on extensive research into what Australians want from the brand. According to McLean, the brief for the store was simple and single-minded:

    “Our objective was to create the best consumer experience possible. We had no preconceived ideas and deliberately looked to challenge established ways of thinking that become experience barriers.”

    “The result is a space that is welcoming to all, provides unrestricted access to our gear and encourages an exploration of photography, videography and print in a way that’s relevant to you as an individual.”

    Welcome one and all

    The store is 320 sqm in size which allows for different zones inside the Canon Experience Store. Visitor can even get a personalised experience with tailored demonstrations, consultations, lessons, safaris and guides to help people take their next step with confidence.

    Canon have committed to regularly refresh the Store with artwork to inspire you and keep you coming back time and time again.

    The store offers all Canon photography, video and print products from entry-level to professional, as well as related services including photoPICO wall art and photobooks, Irista cloud storage and Canon Collective events and workshops.

    Occupying the same site as the new SUNSTUDIOS Melbourne, the combined location provides a complete destination for visual creativity, extending from consumer level right through to professional studios, rental, sales, service and fine art printing.

    Chris Siacolas, the newly appointed experience store Manager and Canon employee of 18 years, believes the time is right to welcome more people to the world of photography and video image-making.

    Siacolas says,

    “Photos and videos are at the heart of how we communicate today, but we’ve just scratched the surface in helping people understand what they can achieve.”

    “In a typical retail environment, you wait to have devices unlocked and have very limited ability to trial them. At our Experience Store, you’re able to play, test and explore with guidance from our in-store Ambassadors, based solely on what you want to achieve.”

    “By showing not telling, and inspiring before selling, we aim to encourage many more people to see the world of opportunities that open up with Canon products and services.”

    The experience-led brand

    Moving from just a product wholesaler to an experience facilitator, is designed to help fuel people’s passion for imaging and help them see what’s possible with Canon’s complete product and service offering.

    Canon’s Australia has some pretty big achievements already under their belt, including the Canon Collective, an experience team that hosts consumer experiences, festivals, overseas tours and Light Awards Live competitions around the country. Canon Australia also hosts world-leading social media channels, and rich content channels focussed on celebrating the achievements of Canon users. A standout among these is the Tales By Light series launched on National Geographic Channel and now streaming globally on Netflix.

    “At Canon we enjoy a freedom globally to approach each market based on the local needs and opportunities and that’s something we don’t take for granted,”

    “We test and learn extensively and feel we have a good grasp on what people want from us. We look forward to seeing how our experience store is received.”

    Other Canon Experience Store features include:

    • A welcome concierge and onsite valet for visitors’ convenience
    • Highly experienced in-store Ambassadors with over 50 years’ combined experience and ability to support every visitor with their creative journey
    • Canon Collective will host a range of weekly activities for local explorers, including beginners’ guides to photography, photo excursions in and beyond Victoria, and edit-to-print workshops
    • Inviting support spaces for personalised consultations
    • Two break-out areas with cycloramas that can be set up for a variety of shoots so visitors can test their devices and have practice runs to set them up for success
    • Digital content screens to showcase range of photography and videography to and by the creative community
    • Printing facilities in-store and at SUNSTUDIOS, ranging from pocket-sized keepsakes to large-format fine art printing
    • Large gallery space onsite within SUNSTUDIOS
      • Currently hosting its first exhibition, SUN Celebrates Melbourne, showcasing some of Australia’s most exciting photographers who have received both local and international acclaim
    • Two versatile studios enabling controlled lighting that operate within SUNSTUDIOS, with attached greenrooms and additional breakout spaces
    • Multi-purpose theatre space onsite
    • Onsite café (Hopefully with WiFi).


    Canon Experience Store Details

    Address: 95 Buckhurst Street, South Melbourne, VIC 3205
    Opening Hours: Monday – Saturday, 9:00am – 5:30pm

    If you happen to visit the store and take a few photos, Canon would love it if you use the Hashtag #TheCanonExperience

    Jason Cartwright
    Jason Cartwright
    Creator of techAU, Jason has spent the dozen+ years covering technology in Australia and around the world. Bringing a background in multimedia and passion for technology to the job, Cartwright delivers detailed product reviews, event coverage and industry news on a daily basis. Disclaimer: Tesla Shareholder from 20/01/2021

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