Aussie Broadband now allow customers to ‘Kick’ their own service

Australian Retail Service Provider RSP) Aussie Broadband is now offering customers a new feature through their MyAussie mobile app. Customers can now “kick” their own connection. Basically this means...

Australian Retail Service Provider RSP) Aussie Broadband is now offering customers a new feature through their MyAussie mobile app. Customers can now “kick” their own connection.

Basically this means you can request a service restart all the way through the network, rather than just at a modem level on-premises. We’ve all probably been through that experience where the internet drops at home and our only real option is to power cycle the router.

If that still doesn’t work, there’s usually a lengthy phone call to your RSP to get assistance. Now Aussie Broadband is offering customers another step in self-service to get an entirely new session.

Aussie Broadband says this is much more thorough than just “turn it off and then on again.” For a couple of minutes of your time, it’s probably a great second layer of diagnostics and issue resolution that’s worth trying.

The feature was built by Aussie Broadband’s in-house development team in just 45 days. ‘Kick Connection’ is available in the MyAussie app, which over 39,000 customers already have and use for account billing, usage monitoring and speed tests. That number accounts for more than 25% of active customers since its launch in March 2019.

MyAussie are pretty keen on offering innovative features for customers and this is the first time an Aussie provider has offered this feature.

Customers can use MyAussie to diagnose and troubleshoot their own NBN connection – lodge a fault with the support team, check their usage and update their account details. If you’re moving house, you can also use the app to relocate a service at any time. This avoids having to call, unlike many other companies, if you need to change address or even add a service. 

The company motto is ‘Be good to people’ a fairly Aussie sounding version of Google’s ‘Don’t be evil’. As a result, Aussie Broadband has seen a huge demand in people using this service.

After experimenting with some other RSPs, I’ve happily been with Aussie Broadband for a couple of years now and had a great experience. If you want to try them out, make sure you use our referral code ‘1338813’ on checkout.

Aussie Broadband say there’s 5 key reasons why they believe people should connect to the NBN with them:

  • An all Australian support team.
  • One of the fastest networks in Australia. 
  • Quick and easy set up process.
  • No lock-in contracts with all plans.
  • Winner of Australia’s best internet service provider at the 2019 Product Review Awards.

Aussie Broadband is a locally owned and operated telecommunications services provider. They built their own national nbn network to provide a high-quality service. Over the past 16 years it has grown from a small regional telco to the 5th largest provider of new nbn services nationally. 

More information about Aussie Broadband’s enterprise NBN products can be found here.

Categories
NBN

Creator of techAU, Jason has spent the dozen+ years covering technology in Australia and around the world. Bringing a background in multimedia and passion for technology to the job, Cartwright delivers detailed product reviews, event coverage and industry news on a daily basis.
14 Comments on this post.

Leave a Reply

  • Mikeinnc (@Mikeinnc)
    30 September 2019 at 6:54 pm

    Couldn’t agree more. Have had multiple ISPs over too many years that I want to remember – and AB is by far the best! I always recommend them to friends and colleagues.

    Leave a Reply
  • Albion Claude
    30 September 2019 at 7:28 pm

    Making investment for the improvement of the broadband internet is essential for the users to enjoy the high speed connectivity. It can also be used for business purpose and can reduce the time to get the work done.

    Leave a Reply
  • Scott Deverell
    30 September 2019 at 10:33 pm

    The kick connection feature has been around for months,it’s like reading the newspaper

    Leave a Reply
  • aaa
    1 October 2019 at 8:48 pm

    with a proper network, ie fibre we probably wouldn’t need to kick it. We should boot the NBN into the bin and start again with Labors plan.

    Leave a Reply
    • Angela
      5 October 2019 at 8:28 pm

      I agree – had to report a fault this week; NBN person said it was ‘corrosion’ in the Telstra pit!

      Leave a Reply
  • Jean-Yves Avenard
    1 October 2019 at 8:57 pm

    Have only been able to do that since I joined ABB in January. Nothing new here.

    Leave a Reply
  • John Dalton
    2 October 2019 at 6:12 pm

    Aussie Broadband shares the performance of your CVC performance. This transparency lets you see the quality of the service you are really getting. All other carriers hide this from consumers because it it underspec’d to minimize the expensive NBN charges.

    Leave a Reply
  • Angela
    5 October 2019 at 8:27 pm

    I’m an Aussie Broadband customer, but had never heard of these options…. are they only available if one uses a mobile? I prefer my PC, email and webpages – and that means I can’t restart / find faults ? Apart from that I’m happy with them but would like some answers to my question.

    Leave a Reply
    • Jason Cartwright
      5 October 2019 at 8:53 pm
    • Louis Crossing
      7 October 2019 at 12:23 am

      The exact same tools are available via the MyAussie web portal.

      Leave a Reply
    • Tom Wardrop
      10 October 2019 at 12:19 pm

      Everything in the app is available in the “MyAussie” web portal as well. The app at it’s core is likely just a wrapper for the web portal as they look identical.

      Leave a Reply
  • Louis Crossing
    7 October 2019 at 12:24 am

    Not sure why this is suddenly news now. These tools have been available for a very long time now.

    Leave a Reply
    • Marian
      27 October 2019 at 10:24 pm

      Is there a way of seeing previous months usage? Only see current month.

      Leave a Reply

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