However much you like the Samsung Galaxy Note 7, its not safe to use. Which Samsung have offered people a substitute S7 or a full refund, some people are so addicted to the Note they are taking a really unsafe chance and continuing to use the device. To put an end to that (and their liability), Samsung are taking the dramatic step of ending network support for the device.
This means as of December 15th, all Australian carriers won’t allow the device to connect to their 3G/4G networks. This significantly reduces the usefulness of the Note 7 to the point that Samsung hopes you will now stop using it. Samsung have worked with Telstra, Optus, Vodafone and Virgin Mobile to shut off the devices from their networks.
Samsung Electronics Australia say that Galaxy Note7 customers in Australia have responded well to the recent recall, and only a small number of affected devices still in customers’ hands. Because of the randomness and uncertainty involved with the battery fires, 1 is still too many at this point.
Customers will be notified of this change on December 1, with on-going communication and updates about the Australian network discontinuation distributed to customers over the next three weeks, to ensure adequate notice is provided.
Samsung are urging any customer still using their Galaxy Note7 to power down and return their device to the place of purchase for a refund or replacement immediately. Alternatively, customers can call Samsung Customer Service on 1300 362 603 or visit http://www.samsung.com/au/galaxynote7-notice/.
To apologise for this inconvenience and to thank our loyal customers, customers who exchange their Note7 for either the Samsung Galaxy S7 or Galaxy S7 edge, will (in addition to receiving (for outright purchases) a refund for the difference between the two resale prices) receive a specific partner offer to the value of $250. Note, you need to get onto this, as the offer will end on December 22.
Visit http://www.samsung.com/au/galaxynote7-notice for details.
