Salesforce, the global leader in CRM, has announced a new conversational AI experience, Slack GPT, natively integrated into Slack at the World Tour NYC event. This new AI will transform the way work gets done and is set to be the conversational AI platform of the future, helping organizations easily tap into their trusted customer data and essential employee knowledge so they can work smarter and make smarter decisions faster.
Slack GPT will deliver the ability to use generative AI app integrations, different language models, and the power to tap into secure customer data insights from the Customer 360 and Data Cloud. It will also work with Einstein GPT to unlock the power of CRM and conversational data to make every organization more productive.
With the newly released Slack platform, customers will be able to build no-code workflows that embed AI actions with simple prompts at each step, making it easy for anyone to deploy AI automation.
They can also securely integrate a large language model (LLM) from companies like OpenAI and Anthropic, or use the LLM of their choice. This includes those funded by Salesforce Venture’s generative AI fund, and in the future, Salesforce’s proprietary LLMs.
Slack GPT will deliver intelligence across automations, shared knowledge, and conversations in Slack. The AI is customizable to a company’s unique needs, whether they want to integrate a language model of choice, build their own AI-powered no-code workflows, or bring AI effortlessly into the Slack experience.
This new AI will help customers work smarter, learn faster, and communicate better, with AI-powered conversation summaries and writing assistance available directly in Slack. Slack GPT is purpose-built AI features designed to fit seamlessly into Slack’s interface, making it more convenient and easier to get contextual AI assistance.
Slack’s new State of Work report finds that companies are missing opportunities to boost employee productivity with time-saving technologies, including AI and automations. People adopting AI are 90% more likely to report higher levels of productivity. Yet, just 27% of companies currently use AI tools to help increase efficiency. Those who use automations at work estimate saving an average of 3.6 hours a week – this equates to, at minimum, one working month given back to each employee annually to focus on meaningful work.
In conclusion, Slack GPT is set to revolutionize the way organizations work by delivering intelligence across automations, shared knowledge, and conversations in Slack. This new AI is customizable to a company’s unique needs and will help customers work smarter, learn faster, and communicate better. Slack GPT is the conversational AI platform of the future, helping organizations easily tap into their trusted customer data and essential employee knowledge so they can work smarter and make smarter decisions faster.
Generative AI has enormous potential to redefine how work is done. The real power of Slack GPT is it enables AI to act on valuable data from a company’s most trusted resource: its own internal knowledge.
Lidiane Jones
CEO, Slack
Availability
● ChatGPT app for Slack is in beta.
● Workflow Builder with Slack GPT AI connectors will be available this summer.
● Slack GPT native AI capabilities and the Einstein GPT app for Slack are in
development.
Slack has provided a video demo of the features in action.
